CHAPTER 9

ENABLING THE ORGANIZATION - DECISION MAKING

 

 

DECISION MAKING 

• Model – a simplified representation or abstraction of reality
• IT systems in an enterprise

 

 

TRANSACTION PROCESSING SYSTEMS

 

 

 

• Moving up through the organizational pyramid users move from requiring transactional information to analytical information

 

DECISION SUPPORT SYSTEMS

 

 

• What-if analysis

 

• Goal-seeking analysis



• Interaction between a TPS and a DSS



 

EXECUTIVE INFORMATION SYSTEMS

 

 

• Interaction between a TPS and an EIS



 

• Digital dashboard – integrates information from multiple components and presents it in a unified display

 

 



 

ARTIFICIAL INTELLIGENCE (AI)

• The ultimate goal of AI is the ability to build a system that can mimic human intelligence

 

DATA MINING

• Data-mining software includes many forms of AI such as neural networks and expert systems

 

 

CLUSTER ANALYSIS



 

ASSOCIATION DETECTION

 

STATISTICAL ANALYSIS